Refund policy
The purity guarantee
Test your bottle the day it arrives. If a fridge magnet grips it, it is not what we sold you. Email us a photo of the magnet holding to the bottle and we will refund your order in full the same day we receive it. You keep the bottle. If you ordered more than one, keep all of them.
Sixty days to change your mind
Separately from the purity guarantee, you can return your bottle for any other reason within 60 days of delivery and we will refund it. If the taste is not right, the lid annoys you, or you simply do not want it, email us first and we will send you the return address.
- Return postage for a change of mind is paid by you.
- Please send the bottle back clean and with its cap.
- We refund the product price to your original payment method once the return arrives. Your bank may take a few business days to show it.
Faulty or damaged bottles
If your bottle arrives damaged or faulty, email us a photo within 60 days of delivery. We cover the cost and will replace or refund it, whichever you prefer. Nothing in this policy limits your rights under the Australian Consumer Law.
How to start a refund or return
Email oliverxweir@outlook.com with your order number and, for the purity guarantee or a fault, a photo.